– Scottish Parliament written question – answered on 15th June 2000.

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Photo of Mike Watson Mike Watson Labour

Question S1W-7520

To ask the Scottish Executive how many staff are employed in the 59 call centres in Glasgow; how many of these are (a) full-time and (b) part-time workers and how many are (i) male and (ii) female in both the full-time and part-time categories.

Photo of Henry McLeish Henry McLeish Labour

In June 1999, Glasgow had 10,330 employees working in 65 call centres. However, there are no details available about the number of male or female employees, and the number of full/part-time workers.

In December 1997, a Scottish Call Centre Study was published by the University of Strathclyde and University of Stirling. This showed around two-thirds of the people employed in Scottish call centres (65.5%) are full-time employees and one-third (34.5%) are part-time employees.

This report also showed overall Scottish call centre workforce is composed of 32.6% men and 67.4% women. Men are more likely to work full-time than women, 75% as opposed to 63.6%. Accordingly, women were more likely to be part-time than men, 36.4% as against 25%.

A copy of this report is available from the Scottish Parliament Information Centre (SPICe).

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