In June 1999, Glasgow had 10,330 employees working in 65 call centres. However, there are no details available about the number of male or female employees, and the number of full/part-time workers.
In December 1997, a Scottish Call Centre Study was published by the University of Strathclyde and University of Stirling. This showed around two-thirds of the people employed in Scottish call centres (65.5%) are full-time employees and one-third (34.5%) are part-time employees.
This report also showed overall Scottish call centre workforce is composed of 32.6% men and 67.4% women. Men are more likely to work full-time than women, 75% as opposed to 63.6%. Accordingly, women were more likely to be part-time than men, 36.4% as against 25%.
A copy of this report is available from the Scottish Parliament Information Centre (SPICe).