Ambulance Response Times (Galloway)

First Minister’s Question Time – in the Scottish Parliament at on 6 November 2025.

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Photo of Finlay Carson Finlay Carson Conservative

Last week, a receptionist in a local general practitioner surgery in Galloway in my Constituency had to call 999 for an ambulance for a patient. It took more than 55 minutes for that call to be answered and, when it was answered, the receptionist was told that there would be a four-hour wait for an ambulance. That does not even take into consideration the one-hour drive to the nearest accident and emergency department. First Minister, can you imagine being with a loved one who has suffered a heart attack, a stroke or an asthma attack and having to wait almost an hour just to have your 999 call answered? What reassurance can you give my constituents that they can expect a fit-for-purpose emergency response, both in getting through to 999 and in receiving timely ambulance care? There is no way that 55 minutes is an emergency response. What urgent action will the First Minister take to stop such unacceptable delays?

Photo of Alison Johnstone Alison Johnstone Green

Through the chair, please.

Photo of John Swinney John Swinney Scottish National Party

If Mr Carson wants to furnish me with the details of the specific case, I will examine it, because waiting that length of time for a call to be answered sounds completely unacceptable to me. I will look at the case, if Mr Carson gives me the details.

The median response time for purple calls is 7 minutes and 51 seconds. The Scottish Ambulance Service will work extremely hard to ensure that it meets the public’s expectations.

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