Part of Portfolio Question Time – in the Scottish Parliament at 2:00 pm on 16 January 2025.
Fiona Hyslop
Scottish National Party
2:00,
16 January 2025
We need efficiency and improvement on our railways. The management of that is the responsibility of ScotRail. However, as I have said in a previous answer, the new regime will ensure that staff are made available at stations. They might not be in ticket offices, but they will be at stations after the vast Majority of changes have taken place. Indeed, stations where there are increases in scores are where there is accessibility to allow use of ticket barriers and so on.
Things move on, change and need to be improved. The SQUIRE inspectors will use the agreed times for inspection purposes, so we would expect ticket offices and facilities to be open and fully functional. As I explained in my previous answer, that is to provide certainty and reliability that is not there at the moment.
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