OVO Energy (Prepayment Keys)

– in the Scottish Parliament at on 14 December 2023.

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Photo of Beatrice Wishart Beatrice Wishart Liberal Democrat

OVO Energy prepayment customers in Shetland were unaware of the transfer of their prepayment keys from SSE plc to OVO and discovered that their keys had stopped working earlier this month when they tried to top up at post offices. Some constituents had no electricity during a recent cold spell because they were unaware of the change. OVO says that it notified customers in November, but the volume of representations that I have received from constituents suggests otherwise. Will the Deputy First Minister join me in urging OVO to get its act together and ensure that no household is left without electricity at any time, especially in the run-up to and over the festive season?

Photo of Shona Robison Shona Robison Scottish National Party

Although energy regulation is reserved, I join Beatrice Wishart in urging OVO to get its act together. As she puts it, the situation sounds like poor customer service at the very least. We would not want anyone to be left without power in the middle of winter. I am happy to join Beatrice Wishart in her call for OVO to get that sorted.

The Deputy Presiding Officer:

That concludes First Minister’s questions. There will be a short suspension to allow the public gallery to clear before we move to the next item of business.

12:46 Meeting suspended.

12:47 On resuming—