That is an important aspect of everything that Social Security Scotland does. One of the aspects of that is demonstrated by the example that I gave to Mr Rennie. It is important that the system was co-designed with people for whom there had been very poor aspects of their care under the DWP—if we can call it care.

However, in the client survey reports from Social Security Scotland, we have seen a high level of satisfaction with the way in which clients’ cases have been dealt with. Clients feel that they have been treated with dignity, fairness and respect.