Adult Disability Payment Applications (Processing Time)

Part of the debate – in the Scottish Parliament at on 9 November 2023.

Alert me about debates like this

Photo of Shirley-Anne Somerville Shirley-Anne Somerville Scottish National Party

I am sure that Mr Rennie is well aware that, under the DWP system, a customer—as the DWP calls people—is required to collate their own supporting information. People who have been involved in the DWP process describe that as one of its most stressful aspects. Under the adult disability payment, the collection of supporting information is carried out by Social Security Scotland on behalf of the client. That will take time, for example if information is requested from a health practitioner. That is one of the reasons why it is not appropriate to make a direct comparison between PIP and ADP.

As I said in my first answer, Social Security Scotland has taken a number of actions to improve processing times. I am happy to provide Mr Rennie with the full detail of that in writing.