There are recent statistics not long published that look at the adult disability payment processing times. I urge caution about making a comparison with the personal independence payment, because they have very different application processes. I made reference to those points in my original answer. There is an obligation for Social Security Scotland staff to work hard to ensure that they make the right decision first time, which is shown by the fact that only 6 per cent of people are going for redeterminations, whereas, with PIP, for example, 25 per cent of people were going to mandatory reconsiderations and many were going to appeal. There are, of course, some people who are not able to go through that quite oppressive system. I therefore urge caution on that point, because many PIP decisions are overturned under reconsideration or appeal.

I point to the issue of supporting information, because there is an important difference between the systems. Under PIP, the client—or customer, as the DWP likes to call people—has to collect supporting information themselves. As we developed the

Social Security Scotland agency and its processes, people told us that that is a very burdensome and onerous task, which is why it is the responsibility of the agency to gather supporting information. Sometimes, that takes time, but it is important, and I hope that Paul O’Kane is not suggesting that we change the process and put the burden back on the client, as with PIP. Social Security Scotland will endeavour to do that as quickly as possible, which is why it is taking concerted action to speed things up. Its staff will endeavour to get supporting information themselves, rather than it going through the client.