Social Security Benefits

Part of the debate – in the Scottish Parliament at on 17 November 2020.

Alert me about debates like this

Photo of Shirley-Anne Somerville Shirley-Anne Somerville Scottish National Party

That is an important question, because it is the feedback that we get from users on the experience panels that will make our system very different. That work had to be stopped because some of the experience panel members are among the most vulnerable in our society. That was a real difficulty for the programme, because we rely on that feedback to be able to move forward.

We are now moving forward, although we are doing so differently and virtually, but engagement remains at the heart of our work, despite its being done in a different way. Recently, I was pleased to see feedback on our application form for the adult disability payment, the development of which has been heavily influenced by users and practitioners.