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Abellio Trains (Service Levels)

– in the Scottish Parliament on 28th November 2019.

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Photo of Jackie Baillie Jackie Baillie Labour

I know that the First Minister does not travel on my local train service from Dumbarton to Helensburgh or Balloch, because if she did she would know that trains are regularly cancelled or delayed; they arrive in rush hour with three carriages instead of six; and it is standing room only for passengers who are crammed in like sardines. Stop skipping is back and passengers are being left stranded at stations far from home. To add insult to injury, prices continue to rise while the service continues to get worse. When will the First Minister come down on the side of passengers, rather than protecting the really poor service from Abellio?

Photo of Nicola Sturgeon Nicola Sturgeon Scottish National Party

The Scottish Government always acts to seek the improvements to services that passengers deserve.

Abellio has an obligation to make sure that it is tackling the issues that Jackie Baillie described, and it is doing so, as is right and proper. Consideration of the future of that franchise will continue, in line with the requirements that we work within, but I make no bones about expecting Abellio to deliver the improvements that passengers deserve and which Scottish taxpayers pay handsomely for.