Devolved Benefits (Face-to-face Assessments)

Part of the debate – in the Scottish Parliament on 26th June 2019.

Alert me about debates like this

Photo of Shirley-Anne Somerville Shirley-Anne Somerville Scottish National Party

I am happy to confirm again that the assessments and any case management will be delivered by Social Security Scotland and that there will be no role for the private sector in that. It is very important that, as we develop our system, we listen to the feedback from those who have gone through the United Kingdom system. They describe it as having created stress and trauma sometimes for those who are the most vulnerable in our society. That is exactly why we have to listen to that feedback and ensure that we do not repeat the same problems in our system. We are very clear that we will have a system that will allow people to be seen at a place and time that is convenient for them. That is the very least that they can hope for, but I reiterate that we are determined to reduce significantly the requirement for face-to-face assessments by using our case managers to ensure that we get the right decision with the right information before having to get to a face-to-face assessment at all.