Part of the debate – in the Scottish Parliament at on 27 March 2019.
I absolutely agree with Fulton MacGregor’s analysis. I am sure that no member in the chamber will not have heard in their surgeries stories about people who are dealing with the DWP—in particular, the assessment process.
We are determined to take a completely different approach with the devolved benefits. We will do all that we can to reduce the number of vulnerable people who go to appeal, by ensuring that the right decision is made at the initial application stage, by getting right the application process and the desk-based decision making, with face-to-face assessments being done only if information cannot be gathered in any other way. That is right for the individual and right for an agency that is fit for purpose.