Passholder Entrances (Delays)

Part of the debate – in the Scottish Parliament at on 21 March 2019.

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Photo of Jackson Carlaw Jackson Carlaw Conservative

The question is of interest to a number of people. We are all aware that, during busy periods—mainly between 8.30 and 9.30 on business days—queues have been forming, particularly outside the Queensberry house entrance. Three reasons are driving the delays. The Parliament has experienced a software issue that has resulted in the entry system occasionally resetting, which has caused a delay; engineers are on site this week to implement an agreed fix.

The other causes are the volume of people who arrive during peak times and the fact that some passholders have not yet perfected their technique, so they present their pass and finger too quickly to the reader, which means that the pass has to be presented again.

To address those issues, we will remind all pass users that, alongside the single entry turnstile at Queensberry house, there are two turnstiles at the Canongate entrance, which offer direct access to the garden lobby, as we all know.

We have security staff on site to offer support, and we encourage anyone who is having issues with accessing the Parliament to schedule a follow-up appointment with the pass studio.

We are also discussing with the manufacturer of the turnstiles the possibility of changing the exit turnstile at Queensberry house, where there is both an entrance and an exit turnstile, to a bi-directional turnstile, allowing it to be used to alleviate queues during peak times.