As Richard Lyle acknowledged in his question, I am limited in what I can say. I cannot comment on an individual case. I normally expect staff to take such a decision at the request of a patient, but there might be a small number of cases in which a family member is prevented from visiting for other reasons. Health boards should always ensure that patients and their families are treated correctly. If Richard Lyle’s constituent feels that that has not been the case, I encourage them to raise the matter directly with the board.
The Patient Rights (Scotland) Act 2011 provides a right for people to make complaints, raise concerns, make comments and give feedback about the care that they or a family member have received from the NHS, and the patient advice and support service exists to help them. The act also places a duty on NHS boards to thoroughly investigate issues and take improvement actions, where appropriate.