Part of the debate – in the Scottish Parliament at on 25 January 2018.
I completely understand the frustration that customers can experience as a result of poor performance and recognise that ScotRail has faced a number of challenges in recent months, which I fully expect to be addressed immediately. Alex Hynes, the managing director of ScotRail Alliance, has instigated an independent review that is being taken forward by Nick Donovan as part of ScotRail’s recovery measures, which I very much welcome. The sooner the performance challenges are addressed, the sooner passengers can enjoy the level of service that they desire and deserve.
My officials at Transport Scotland continue to closely monitor and challenge ScotRail’s performance and will work with it as it develops and implements the actions to improve performance over the coming months and years.