Parcel Delivery Surcharges

– in the Scottish Parliament on 21st December 2017.

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Photo of Richard Lochhead Richard Lochhead Scottish National Party

The First Minister may recall that this time last year I first raised the impact of parcel delivery surcharges on customers in Moray and the north of Scotland. Since then, Scottish and United Kingdom ministers and others, including the Advertising Standards Authority, have pledged to act.

Will the First Minister join me in urging the Scrooge-like UK retailers who continue to discriminate against many parts of Scotland to ensure that this is the last Christmas when customers are ripped off, especially given that we now know that Scotland is paying an extra £36 million in surcharges? Given that Santa Claus will be delivering presents free of charge to all parts of Scotland, I wish the First Minister a prosperous Christmas and thank her for all her hard work in 2017.

Photo of Nicola Sturgeon Nicola Sturgeon Scottish National Party

I thank Richard Lochhead and reciprocate those sentiments.

This is a serious matter; I pay tribute to Richard Lochhead for the fantastic work that he has been doing to raise awareness about it. It is deeply unfair that customers across the north of Scotland in particular still face disproportionate delivery costs when buying online. We have seen this week that the amount is to the tune of an extra £36 million in delivery surcharges. Of course, regulation of prices for parcels is reserved to the UK Government, which should take action. I welcome the recent increased attention to the issue, which is undoubtedly a direct result of Richard Lochhead’s campaign. Let us hope that we see concrete action from the UK Government soon, and that this is the last Christmas when consumers in the north of Scotland are so blatantly ripped off in that unacceptable manner.