Scottish Water (Meetings)

– in the Scottish Parliament on 5th October 2017.

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Photo of Roseanna Cunningham Roseanna Cunningham Scottish National Party

I am in regular contact with Scottish Water and receive regular updates on the delivery of the capital programme, which I am pleased to report is currently ahead of schedule. Further, I had the pleasure of visiting Thurso waste water treatment works and Gorthleck water treatment works in August.

Photo of Mairi Gougeon Mairi Gougeon Scottish National Party

I have several constituents who are experiencing problems with Scottish Water and Business Stream. One of them cannot take his case to the Scottish Public Services Ombudsman because Scottish Water has failed to respond to him, which means that the case cannot be taken forward.

Does the cabinet secretary agree that customer service should be a priority for Scottish Water and Business Stream, and that it is not good enough that people cannot resolve the issues that they are facing because of their failure to respond? Will the cabinet secretary write to Scottish Water on behalf of my constituents to try to resolve their issues?

Photo of Roseanna Cunningham Roseanna Cunningham Scottish National Party

Customer service should be a high priority for all agencies, including Scottish Water, which has good levels of customer satisfaction. If the member would care to give me details of the case that she is concerned with and the issues raised therein, I will be happy to investigate the matter and take it forward for her.

Photo of John Scott John Scott Conservative

The cabinet secretary is aware of the long-term flooding issues in Prestwick and the pressing need for them to be addressed. I note from the written answer that I recently received that the allocation of funding is by priority. Can the cabinet secretary assure me that the flooding from sewers in Prestwick will be addressed as an absolute priority, and that a flood mitigation scheme will be drawn up as soon as possible?

Photo of Roseanna Cunningham Roseanna Cunningham Scottish National Party

John Scott has been in the Parliament long enough to have been involved in the flooding bill that we took through the Parliament some years ago, which became the Flood Risk Management (Scotland) Act 2009. We now have a carefully thought out priority programme, which is agreed with the Convention of Scottish Local Authorities, that informs the immediate priorities. It is a rolling programme that will constantly be under review.

Flood protection is an issue for local authorities to address but, if the member wishes to raise directly with me concerns about a specific programme, I will be very happy to speak to him about that. Flooding will be a constant and consistent problem as we move forward, but we have the best possible framework to manage that problem in Scotland.