Police Call Handling

Part of the debate – in the Scottish Parliament on 6th January 2016.

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Photo of Michael Matheson Michael Matheson Scottish National Party

I am very familiar with the approach that is being taken in Forth Valley division, on which the new local commander is keen to see progress. Once intelligence is brought to the attention of 101, it is assessed in terms of its priority, then sent on to the local command area, where it is prioritised in the local system to determine how officers should respond to it. As Margaret Mitchell is aware, it is extremely important to ensure that information that is provided at the local level is provided in a timely way to allow the police to assess how to respond to matters. Work is going on in Police Scotland to ensure that that happens as effectively as possible.