Police Call Handling

Part of the debate – in the Scottish Parliament on 6th January 2016.

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Photo of Michael Matheson Michael Matheson Scottish National Party

Those are specific matters for Police Scotland, which is responsible for the recruitment of staff. Sixteen of those staff members have been recruited between Aberdeen and Inverness. I will ask Police Scotland to provide the member with an exact breakdown of the provision in the Aberdeen control room.

As the member will be aware from having raised the issue with me in the chamber on a number of occasions, we are seeking to ensure that there continues to be resilience in the way in which the call-handling centre in Aberdeen operates as the change process moves forward. As I have outlined to the member in the past, there are now significant safeguards in place before any further changes can occur to the call-handling system such as the moving of the Aberdeen call-handling system to Bilston Glen. Those measures have been put in place to ensure that there is a consistent approach in how Police Scotland handles the matter and that the public continue to receive a high-quality service from Police Scotland.