Police Call Handling

Part of the debate – in the Scottish Parliament on 6th January 2016.

Alert me about debates like this

Photo of Michael Matheson Michael Matheson Scottish National Party

At the time of my statement to the Parliament on the interim report from HMICS on call handling, I made £1.4 million immediately available to Police Scotland, which has helped to support and accelerate the recruitment of staff to improve resilience within the call-handling system. Specifically, in the north, Police Scotland has recruited a further 16 staff between the centres in Aberdeen and Inverness on a temporary basis. In Dundee, a total of 12 successful candidates have been recruited permanently, with 10 starting next month, and an additional 38 staff are being recruited at the Bilston Glen and Govan service centres, where the numbers now stand at 383. The additional funds have supported Police Scotland to enhance information technology support at its call-handling centres in order to deal with any IT issues that may arise during the course of activity.