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Police Call Handling

Part of the debate – in the Scottish Parliament on 6th January 2016.

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Photo of Michael Matheson Michael Matheson Scottish National Party

Her Majesty’s inspectorate of constabulary in Scotland published its final report on call handling on 10 November. I have been assured by Police Scotland that a detailed action plan is currently being developed and will be presented to the Scottish Police Authority audit and risk committee for scrutiny later this month.

Significant steps are being taken to provide further assurance before any decision is made to proceed with the remaining phases of the change programme in Aberdeen, Inverness and Dundee. An independent expert review will be commissioned by the SPA before decisions are made about proceeding with the remaining phases of the change programme. Police Scotland will establish a reference group of senior independent change and call-handling professionals, who will provide on-going oversight and advice as the restructure is progressed. In addition, later this month, HMICS will begin a programme of unannounced visits to call centres until the programme is completed, and its findings will be reported back to Police Scotland, the SPA and the Scottish Government.