We recognise that the provision of relevant, high-quality, accessible information is essential to allow patients to access the local health services that they need and to become partners in decisions
Does the minister agree that although the increasing availability of information on the internet is welcome, it is not suitable or accessible for all service users, particularly the elderly? Does he also believe that every possible effort should be made to enable elderly service users to understand their rights? Will he undertake to consider how information could be made more readily available to vulnerable groups to empower them to ensure that their patient and/or resident rights in relation to national care standards are protected?
I am happy to consider the point that Irene Oldfather raises. She has made it before and I have a good deal of sympathy with it. We want to ensure that people not only have theoretical access to information but are able to obtain it. I understand her point that information that is primarily available on the internet is not equally available to all. We will certainly consider any suggestions that she may wish to make, and I invite her to write to me with some.