Ambulance Call-response Strategies

Part of 2. Questions to the Cabinet Secretary for Health and Social Care – in the Senedd at 2:48 pm on 5 June 2024.

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Photo of Baroness Mair Eluned Morgan Baroness Mair Eluned Morgan Labour 2:48, 5 June 2024

Thanks very much. I'm afraid there are longer waits, you're quite right, for non-urgent cases. It's all categorised according to some very medical and technical issues. The average response wait for a red call is about 15 minutes, but, obviously, this was a different category. I'll look into the issue of why somebody was sent to the wrong place. I think that is a fairly fundamental problem. That doesn't sound right to me. So, obviously, there does need to be some training in relation to that if that is happening. I will look into that. What I can't commit to, obviously, is extending lab hours. All of that means massive additional finance, which we don't have at the moment. We simply don't have the additional finance. Anything that asks for more resources that goes into a particular area is really, really difficult for us at the moment. But I certainly will look into why they were sent to the wrong place.FootnoteLink

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