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Results 1–20 of 40 for audio recorded atos assessments

Did you mean audit recorded Atos assessment?

Mental Health: Assessment — [Joan Ryan in the Chair] (22 Jan 2019)

Chris Stephens: ...that I mentioned her name. I also wish to mention other members of the casework team: Dominique Ucbas, Tony McCue, and my office manager, the great Roza Salih. They all deal with the benefits and assessment system and have delivered some success. Interestingly, when I interviewed recently for a caseworker, one of the successful candidates I mentioned today, and other candidates, explained...

Written Answers — Department for Work and Pensions: Personal Independence Payment (11 Jul 2016)

Baroness Thomas of Winchester: To ask Her Majesty’s Government what discussions they have had with Atos and Capita about introducing audio recordings of Personal Independence Payment assessments.

Written Answers — Department for Work and Pensions: Personal Independence Payment (16 Oct 2015)

Justin Tomlinson: There are no contractual obligations for the PIP assessment providers (Atos and Capita) to provide audio recording equipment at its own expense if such equipment is requested by the person being assessed. If claimants wish for their assessments to be recorded they may do so using their own equipment, provided they comply with the conditions put in place which were outlined in the response...

Work Capability Assessments (6 Sep 2013)

Sheila Gilmore: I welcome this opportunity to raise an important aspect of employment and support allowance and the work capability assessment. This is my fourth Adjournment debate on the subject. In each debate, I have started by highlighting the scale of the problems with the benefit. Although many people who listen to or read this debate will be familiar with the procession of figures, it is important to...

Business without Debate: Work Capability Assessments (12 Jun 2013)

Mark Hoban: ...also thank her for being unusually helpful and supplying a copy of her speech to my office in advance. I hope that that will enable us to engage in a reasoned debate on how we are to introduce the audio recording of work capability assessments. It is important, and we must get it right. It accords firmly with our commitment to improving the WCA process continuously. The interest in audio...

Written Answers — Work and Pensions: Work Capability Assessment (6 Jun 2013)

Mark Hoban: All requests for audio recorded assessments should be made to Atos Healthcare as part of the appointment booking process. This is to ensure adequate notice to make recording equipment available and ready for use. In the case of a claimant using their own equipment this will ensure that the Atos health care professional (HCP) conducting the assessment is aware and to make sure that the...

Written Answers — Work and Pensions: Work Capability Assessment (6 Jun 2013)

Mark Hoban: Currently Atos Healthcare has 31 audio recording machines, three of which are in for repair. They also have access to 21 cassette machines on loan from DWP. Claimants who have requested to record their own assessment must use appropriate equipment that can provide two copies of the recording in such a way to ensure that the recording has not been tampered with and is a reliable and accurate...

Written Answers — Work and Pensions: Work Capability Assessment (6 Jun 2013)

Mark Hoban: Currently only nine requests for an audio recording have been turned down. This occurred in July 2012 and was because they could not be accommodated within the four week timeframe for arranging assessments. DWP had previously asked Atos Healthcare to accommodate requests for recorded assessments within four weeks and where this was not possible the assessment should go ahead without a...

Written Answers — Work and Pensions: Work Capability Assessment: Audio Recordings (5 Jun 2013)

Mark Hoban: Since September 2011 Atos Healthcare have completed 2,056 audio-recorded work capability assessments. During that period 1,446,515 face to face work capability assessments (for both ESA and IB reassessments) have been completed. Therefore, the proportion of recorded assessments is 0.14%.

Written Answers — Work and Pensions: Work Capability Assessment: Audio Recordings (5 Jun 2013)

Mark Hoban: Information for claimants about requesting an audio recording of their work capability assessment is available on the Atos Healthcare websites. DWP and Atos Healthcare are taking steps to amend and improve their communication with claimants to provide more information about the recording facility and how to request a recorded assessment when their work capability assessment process commences....

Written Answers — Work and Pensions: Work Capability Assessment (4 Jun 2013)

Mark Hoban: Claimants can request that their assessment is recorded, either by using the service offered by Department for Work and Pensions (DWP)/Atos Healthcare or by using their own recording equipment so long as they fulfil certain conditions. However, there is no legal right to a recorded assessment and it should be noted that DWP has no legal obligation to provide an audio-recording service or...

Written Answers — Work and Pensions: Personal Independence Payment (18 Apr 2013)

Esther McVey: Audio recording of PIP assessments will not be offered by Atos or Capita. The DWP has not seen evidence from other disability assessments that this would improve the quality of assessments. If claimants wish to record their assessment they must inform the assessor in advance and provide the assessor with a copy of the recording.

Business of the House: Backbench Business — Atos Work Capability Assessments (17 Jan 2013)

Pamela Nash: ...those claiming ESA ends up eventually winning their appeal, but in North Lanarkshire—the local authority area that I live in—60% of appeals are being won by those lodging them. To return to the recording of assessments, the Minister’s predecessor, the right hon. Member for Epsom and Ewell (Chris Grayling), made it clear in a Westminster Hall debate last September that he felt that...

Written Answers — House of Lords: Atos Healthcare (6 Dec 2012)

Lord Freud: All reports from Atos Healthcare now contain a personalised summary in plain English. We have also tested sharing these reports with claimants but results showed that this was not helpful to individuals. We have therefore agreed a more helpful variation of this with Professor Harrington and now issue the department's decision-maker's reasoning report to explain fit for work decisions. DWP has...

Oral Answers to Questions — Work and Pensions: Harrington Report (5 Nov 2012)

Mark Hoban: We are implementing the Harrington recommendations, so the things that the hon. Lady mentions are happening in assessment centres across the country. For example, audio recordings are available if people request them. Progress is being made, therefore, but the hon. Lady needs to recognise that it was the previous Government who set up the WCA and recruited Atos. We are trying to make the...

Written Answers — Work and Pensions: Work Capability Assessment (31 Oct 2012)

Mark Hoban: In his first independent review, Professor Harrington recommended that DWP ask Atos Healthcare to pilot the audio recording of face-to-face assessments to “determine whether such an approach is helpful for claimants and improves the quality of assessments.” The pilot clearly showed that audio recording of face-to-face assessments would not improve the quality of assessments and there was...

Written Answers — Work and Pensions: Work Capability Assessment: Birkenhead (11 Sep 2012)

Mark Hoban: Benefit claimants in Birkenhead can request their Work Capability Assessment with Atos Healthcare to be audio recorded or can ask to record it themselves and all requests will be accommodated where possible. However, DWP has the right to impose reasonable conditions on recordings, and does not have any legal obligation to provide recording equipment. While Atos will do all that they can to...

[Mr Philip Hollobone in the Chair] (4 Sep 2012)

Chris Grayling: I will make just one more point and then I will answer that question. It is really important to put on record that Atos does not take decisions. In no circumstance does Atos take a decision about whether somebody receives a benefit or does not. A claimant will be asked to fill in a form that goes to Atos for consideration of whether they should be put to an assessment, or passported straight...

Written Answers — Work and Pensions: Work Capability Assessment: Recordings (3 Sep 2012)

Chris Grayling: We are currently monitoring uptake of the service and have asked Atos Healthcare to try and accommodate requests for audio recording where a claimant makes a request in advance of their assessment, this is being monitored on a weekly basis. We are also developing criteria as previously indicated so that we may evaluate the success of this approach, which will take into account factors such as...

Written Answers — Work and Pensions: Social Security Benefits: Medical Examinations (17 Jul 2012)

Chris Grayling: Based on the results of a trial during 2011, we have not implemented universal recording for claimants going through the work capability assessment (WCA). We have asked Atos Healthcare to accommodate requests for audio recording, where a claimant makes a request in advance of their assessment. This approach began in late 2011 and we will monitor take-up during 2012 before making a decision on...


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