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Guy Opperman: I refer the Hon. Member to the answer given to PQ 5616.
Guy Opperman: DWP plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance and forecasted demand is frequently reviewed, and DWP is continually working to improve the service that it delivers.
Guy Opperman: Increases in Universal Credit come into force from the start of the first assessment period beginning on or after the first Monday of the tax year. As Universal Credit is a calendar monthly assessed benefit that is paid monthly in arrears, a claimant will receive their uprated benefit award in payments due from 16 May.
Guy Opperman: The Government is committed to supporting inactive people of all ages into work and at the Spring Budget, announced substantial new investment to boost workforce participation. DWP measures at the Spring Budget represent an investment of £3.5bn over 5 years to boost workforce participation. This includes investment to support disabled people and those with long-term health conditions,...
Guy Opperman: The Restart Scheme requires providers to work with participants on individual activities with the emphasis on positive engagement. Activities are agreed together, to encourage the participant to complete them voluntarily. Providers may consider mandating participants to undertake activity which helps them to prepare for, or move into, work where reasonable attempts at engagement fail without...
Guy Opperman: There are no current wait time targets for calls to the Universal Credit helpline. Where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator (KPI) of percentage of calls answered, and our outsourced suppliers publish this information quarterly at GOV.UK.
Guy Opperman: An increased prevalence of disabilities within the UK population is a driver of the forecast; but more recent trends in health conditions have risen further than expected, which is reflected in the difference between caseload forecasts and outturn. To note, DWP only produce a forecast of claimants that receive the health element of Universal Credit and not a forecast of people with ill health.
Guy Opperman: I refer the Hon. Member to the answer given on 9 May to PQ 183412.
Guy Opperman: No formal assessment has been made.
Guy Opperman: Since April 2021, we have reduced the normal maximum rate of deductions in Universal Credit from 40% to 25% of a claimant’s Standard Allowance. These positive measures were put in place to support claimants to manage financial difficulties. Advances are a claimant’s benefit entitlement paid early, allowing claimants to access 100% of their estimated Universal Credit payment upfront....
Guy Opperman: No such assessment has been made. There are no planned changes to Universal Credit assessment periods or payment schedules. Universal Credit has been designed with monthly assessment periods to reflect the world of work, where the majority of all employees receive wages monthly. Guidance is available to claimants, staff and representatives to raise awareness of different earnings patterns...
Guy Opperman: The Department continues to support citizens into homeownership, including those on Universal Credit who currently have access to a generous Help to Save scheme, which tops up their savings by 50 per cent and can be used towards a mortgage. We are continuing to work on the issue of Lifetime ISAs.
Guy Opperman: No such assessment has been made.
Guy Opperman: The information requested is not readily available and to provide it would incur disproportionate cost.
Guy Opperman: No such assessment has been made. Universal Credit provides those who are under 25 with lower rates than those age 25 and over. This is to reflect the fact that these claimants are more likely to live in someone else’s household and have lower living costs. It also reflects the lower wages that younger workers typically receive. However, it is acknowledged that some claimants under 25 do...
Guy Opperman: The Additional Work Coach time (AWCT) forms part of the 50PLUS offer and gives Work Coaches more time to spend with eligible Universal Credit claimants at weeks 13, 26 and 39 of their journey.⯠This extra time allows work coaches to develop strategies to overcome any barriers to work which claimants may be facing, establish whether they would benefit from referrals to provision and work...
Guy Opperman: The Business Champion for Older Workers co-chairs, with the Minister for Employment, a roundtable of employer organisations to influence and drive change in employer attitudes and practices. As a result of the roundtable’s work, the Government recently appointment Helen Tomlinson as the Menopause Employment Champion, who will drive awareness of issues surrounding the menopause and work,...
Guy Opperman: The Department regularly promotes and raises awareness of the benefits available to the public including through stakeholder support and the Help for Households campaign, with our network of over 600 Jobcentres standing ready to help those who need it. Since the beginning of the Pension Credit awareness campaign in April 2022, weekly applications for Pension Credit increased by an average of...
Guy Opperman: There are currently no plans to undertake further research.
Guy Opperman: There are no planned changes to Universal Credit assessment periods or payment schedules. Universal Credit has been designed with monthly assessment periods to reflect the world of work, where the majority of all employees receive wages monthly. Guidance is available to claimants, staff and representatives to raise awareness of different earnings patterns and their impact on Universal...
