Bridget Prentice: It is not possible to answer the questions in the exact format requested as the information is not all held centrally and could not be compiled without disproportionate effort. The LSC strives to maintain the highest standards of customer service and effective complaint handling. In order to pursue this each year the LSC measures its performance against a national customer service score. In...
Edward O'Hara: To ask the Secretary of State for Justice what guidance the Legal Services Commission gives to those wishing to make complaints about the Commission; and what undertakings it makes to complainants about the handling of their complaints.
Edward O'Hara: To ask the Secretary of State for Justice what (a) training and (b) guidance is provided to staff of the Legal Services Commission on the Commission's complaints procedure.