Jim Shannon: ...are not being lumped with thousands of pounds of fees to pay back. There certainly must be justice for those who were victims of the scheme. I am pleased that many of them have already contacted the legal ombudsman and the financial services ombudsman to question the level of service that was provided. When it gets to the stage of contacting an ombudsman, we hope for recourse, justice,...
Penny Mordaunt: ...Regulation Authority and that there is an investigation into the matters that my hon. Friend raises. I am sure that he will support his constituents with any complaints that they wish to make to the legal ombudsman and the Solicitors Regulation Authority. He will know that Justice oral questions are scheduled to take place on 20 February, but the Department for Levelling Up, Housing and...
Mike Freer: .../closing-down-your -practice/. The SRA also provides guidance for consumers affected by their law firm’s closure: https://www.sra.org.uk/consumers/problems/solicitor-closed-d own/intervention/. The Legal Ombudsman (LeO) is also able to support consumers with concerns about law firms who are no longer operational. Their website provides information with regards to the different routes...
Mike Freer: ...is continuing to investigate them at a senior level. There are several routes in place to ensure consumers have access to support in the event of the collapse of their solicitor’s law firm. The Legal Ombudsman (LeO) deals with service complaints against regulated legal services providers – including those who are no longer operational. Their website provides information with regards...
Laurence Robertson: To ask the Secretary of State for Justice, if he will make an assessment of the potential impact of delays in processing open cases by the Legal Ombudsman on the finances of people who have open cases.
Laurence Robertson: To ask the Secretary of State for Justice, whether his Department is taking steps to help reduce average processing times for cases with the Legal Ombudsman.
David Jones: To ask the Secretary of State for Justice, whether he has made an assessment of the potential impact of the change in the time limit for referring a complaint to the Legal Ombudsman about legal services, which came into effect from 1 April 2023, on consumers.
Mike Freer: ...be made via their website at https://www.sra.org.uk/consumers/problems/report-solicitor/. If a consumer is dissatisfied with the service provided by a solicitor, they can log a complaint with the Legal Ombudsman. This can be done via their website at https://www.legalombudsman.org.uk/make-a-complaint/. The LSB recently led a consultation (24 August – 17 November 2023) on proposals to...
Mike Freer: ..., overseen by the Legal Services Board (LSB). There are several routes in place to ensure consumers have access to legal redress in the event of the collapse of their solicitor’s law firm. The Legal Ombudsman (LeO) deals with service complaints against regulated legal services providers – including those who are no longer operational. Their website provides information with regards...
Matthew Pennycook: ...intentions in that regard. Turning to clause 25, the Minister will know that all other ombudsman-level redress schemes that have been set up in recent decades, including the new homes ombudsman, the legal ombudsman, the housing ombudsman and the pensions ombudsman, have all been clearly defined in statute as the only bodies responsible for ombudsman-level redress operating within the...
Simon Hoare: ...as those identified by my right hon. Friend is unhappy with the service they have received from the conveyancer or their solicitor, and the internal complaints process cannot resolve the issue, the legal ombudsman may be able to help. In conclusion, I thank my right hon. Friend again for raising this issue in her inimitable style. The House always listens to her, because when she speaks...
Julian Knight: To ask the Secretary of State for Justice, how much the The Legal Ombudsman spent on equality and diversity training in the 2022-23 financial year.
Mike Freer: ...of the legal profession in England and Wales, including the Bar Standards Board, are independent of Government. There are two routes for complaints about barristers in England and Wales - the Legal Ombudsman and the Bar Standard Board. The Legal Ombudsman deals with complaints about the service provided to the complainant by an authorised person, while the Bar Standards Board deals with...
Rachel Maclean: ...and colleagues have spoken about. If a homeowner is unhappy with the service that they received from their conveyancer or solicitor, and the internal complaints process cannot resolve the issue, the legal ombudsman may be able to help. That needs to happen within six months of the homeowner’s final response from their conveyancer or solicitor. My hon. Friend the Member for North East...
...Social Care Ombudsman) and each Local Commissioner within the meaning of section 23(3) of the Local Government Act 1974 The Consumer Council for Water The Health Service Commissioner for England The Legal Ombudsman The Northern Ireland Public Services Ombudsman The Office of the Independent Adjudicator for Higher Education (registered company number 04823842) in relation to its functions...
Lord Clement-Jones: ...untested in areas of non-financial harm”. If you look at the ones for which I happen to have some responsibility, and at the other ombudsmen— there is a whole list we could go through: the Legal Ombudsman, the Local Government and Social Care Ombudsman, the Parliamentary and Health Service Ombudsman—there are a number who are absolutely able to take a view on non-financial matters....
Andrew Griffith: Complaints about the service provided by authorised legal services professionals are handled independently by the Legal Ombudsman. The Legal Ombudsman in resolving a complaint may require the payment of compensation to the complainant where it is deemed appropriate based on the facts of the case. More broadly, the Government is regularly in contact with mortgage lenders on all aspects of...
Mike Freer: In the last 24 months, the Ministry of Justice including HMPPS, HMCTS and Arms-Length Bodies (Office of Public Guardian; Parole Board; YJB; CAFCASS; CICA; CCRC; Legal Ombudsman and Office for Legal Complaints; Legal Services Board; Official Solicitor and Public Trustee; Prisons and Probation Ombudsman; Sentencing council for England and Wales; Judicial Appointment Commission; Law Commission;...
Mike Freer: ...) Parole Board (PB) Youth Justice Board for England and Wales (YJB) Law Commission HM Inspectorate of Prisons HM Inspectorate of Probation Independent Monitoring Authority (IMA) Judicial Office The Legal Ombudsman Official Solicitor and Public Trustee Prisons and Probation Ombudsman
Mike Freer: ...Procedure Committee Academy for Social Justice HM Inspectorate of Prisons HM Inspectorate of Probation Independent Monitoring Boards Judicial Appointments and Conduct Ombudsman Judicial Office The Legal Ombudsman Official Solicitor and Public Trustee Prisons and Probation Ombudsman Victims' Commissioner (2) Mediation is a voluntary and confidential process that allows colleagues to resolve...
