Results 1–20 of 1272 for (in the 'Commons debates' OR in the 'Westminster Hall debates' OR in the 'Lords debates' OR in the 'Northern Ireland Assembly debates') speaker:John Glen

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: The Government are committed to ensuring a strong, diverse and dynamic economy, where small businesses can access the credit they require in order to prosper and grow. As such, we expect the highest standards of behaviour across the financial sector, which is why a number of necessary changes have been introduced to restore public trust in financial services, such as the senior managers and...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I thank the hon. Lady for her points, and I will try to address them all. The decision to develop the dispute resolution service was taken carefully, after a lot of engagement with the industry. I am obviously aware of the press coverage around the case and of the extremely difficult circumstances faced by her constituent. I understand that enforcement action is currently on hold as legal...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I acknowledge my hon. Friend’s long-standing efforts in this area. Before I was a Minister, I was a member of that APPG. The whole range of dispute resolution mechanisms that have taken place over the past 10 years all seem to have a very different story. As the Minister responsible, I was keen to ensure that we had a meaningful historical redress mechanism that would give discretion for...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I thank the hon. Gentleman for his comments. I always listen very carefully to the constructive way that he presents his case. Let me address the hon. Gentleman’s three core questions. First, the historical review process has been as set out, but there is discretion within that. I know that there will be a lively discussion at the first board meeting about how the handling of past cases...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: Again, I thank my hon. Friend for the work he has done in this area. I met representatives of UK Finance just a few hours ago, and I am aware of his correspondence overnight on this issue as he joins the board imminently. The key concern I would have is the extrapolation of one case, or a few celebrated cases—tragic cases—to say that they are normative of practices across the sector as a...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I thank the hon. Lady for her comments. There are two things there, and one is the adequacy of the voluntary mechanism. To be fair, it is unclear how it will play out, because it has only just been established. I see from my engagement with the chief executives and chairmen of the banks a massive desire to ensure that this has teeth and can deliver. This is not about the Government saving...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I have extreme sympathy for everyone who has had the sort of experience that this constituent has had, but I do not think it is right for any Government to make policy on the basis of one case. It is incumbent on Government to set out a framework and a policy that will deliver real answers to complex questions. I do not accept that the regulation of bank lending would be a good step forward....

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I have listened carefully to the hon. Gentleman a number of times. As I have said to him previously, we need an effective mechanism that small businesses can get reliable and efficient access to and answers from. I have seen the investment that has gone into the expanded provisions of the ombudsman service. I know that he is not convinced, but this matter is not set in stone forever....

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: Yes. I am happy to take up the case of Mr Lightbody and ensure that he gets a conversation with the right people.

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I thank the hon. Gentleman for his question. I have set out the expanded remit and role of the ombudsman service and the extension of the money that can be provided. I have also set out the engagement I have had with UK Finance on historical cases. I respectfully say to him that these are very early days—it is only two months since this decision was made, and I look forward to seeing...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I recognise that we need in the Financial Conduct Authority and the PRA regulators that are able to take appropriate action in a timely way to deal with disputes where they have responsibility. I have regular conversations with the FCA and encourage it to look at different matters. I will obviously be concerned about how the expanded ombudsman service and the redress mechanism work, and...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: The hon. and learned Lady makes a reasonable point. It would be perverse to shred relevant materials in the context of a provision that they have entered into freely, showing a lot of good will, to try to find resolution and get to a better point of trust between the public and themselves.

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I thank the hon. Gentleman for his comments. The key issue for many of these people, who have been waiting for a very long time—sometimes up to 10 or 11 years and longer—is to make sure they can get access to a mechanism that interrogates the evidence and deals with it swiftly. I was not indicating to my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake) that we should not...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I believe the dispute resolution service that has been set up gives the scope to go back over 10 years of disputed cases, and there is a desire to provide quick access. As the right hon. Gentleman points out, some of these cases have been going on for far too long. The situation is that the banks were in a very bad place with respect to the power they wielded over individuals and small...

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: We have not in recent times had a system set up to give quick access in relation to disputes over the past 10 years, and my concern was to provide something that is effective and deals with all the issues that have been raised over the time I have been in office.

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I thank the hon. Gentleman for his question, and I have responded to I think nine debates in this Chamber and in Westminster Hall on this matter. I am very aware of the pitch and the breadth of concern that exists on this matter and the urgency in getting some outcomes that actually deliver for our constituents, and I will continue to work towards that aim.

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: As has been discussed in numerous debates, the changing face of the high street bank causes considerable concern for our constituents. We have a protocol in place on the relationship with the Post Office and, from memory, I think something like 97% of people in this country live within three miles of and have access to a post office. I think the hon. Gentleman needs—

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: The hon. Gentleman needs to reflect on the fact that there will not be a one-size-fits-all approach across the whole of the United Kingdom, and the banks are willing to look at individual solutions in different circumstances. I would be very happy to meet him to discuss that further.

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I am grateful to the hon. Gentleman for his question. He expresses exactly why I think it is so urgent that we get on and get the banks to engage in this historical dispute resolution mechanism and look at the detail, so that they are in a position to give compensation urgently. People have been waiting too long, and where such evidence exists, the banks need to respond appropriately and swiftly.

Clydesdale Bank and Smes (19 Mar 2019)

John Glen: I do not personally have investigative powers, but I do recognise the need to have compensation. That is why we have an increased compensation threshold in the Financial Ombudsman Service, and nothing is ruled out with respect to the resolution mechanism. I would like to acknowledge the work that the hon. Gentleman puts in, and I thank him for his email at 9 am on Boxing day, but I was just...


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