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Results 1–20 of 3059 for speaker:Caroline Nokes

Oral Answers to Questions — Home Department: UK Visas and Immigration (16 Jul 2018)

Caroline Nokes: The UKVI contact centre has set contractual targets for the commercial partner that delivers contact-centre services on its behalf. The achievement of those targets is monitored daily through the service-management team, to assure achievement. The team holds formal board review meetings monthly to review performance against the set key performance indicators.

Oral Answers to Questions — Home Department: UK Visas and Immigration (16 Jul 2018)

Caroline Nokes: It is important to note that in the vast majority of cases, services standards are met. If applications are not straightforward, we do not set a service standard, because we think it is right that applications should be considered thoroughly and in detail.

Oral Answers to Questions — Home Department: UK Visas and Immigration (16 Jul 2018)

Caroline Nokes: UKVI issues 2.7 million visas every single year and, as I said, the vast majority are done within our service standards. I am happy to look into my right hon. Friend’s point, because in a Britain that is outward-looking, global and open for business, it is important that visas are issued efficiently.

Oral Answers to Questions — Home Department: UK Visas and Immigration (16 Jul 2018)

Caroline Nokes: The quality of decision making is of course important. We work closely with our caseworkers to make sure that they have the right level of training. In many instances, we sit senior caseworkers with those who are more junior, until such time as they can be confident in the decisions that they make.

Oral Answers to Questions — Home Department: UK Visas and Immigration (16 Jul 2018)

Caroline Nokes: There is of course a mixture of resources. As we heard from my right hon. Friend the Home Secretary, the fees that are levied for the UKVI service make a contribution towards the cost of that service, and towards the wider border costs in general. It is important that we have the right number of staff and that they work efficiently, and we are taking steps to ensure that that is the case.

Oral Answers to Questions — Home Department: UK Visas and Immigration (16 Jul 2018)

Caroline Nokes: Although I cannot comment on individual cases, the right hon. Lady has, of course, pointed to a case that was started in 2005 under a previous Labour Administration. I am sure that she will be pleased to hear—[Interruption.] She can shout at me from a sedentary position, but I am sure that she will be pleased to hear that, at a recent away day for Border and Immigration staff, I made it...

Oral Answers to Questions — Home Department: Immigration and Nationality: Fees (16 Jul 2018)

Caroline Nokes: The Home Office reviews all immigration and nationality fees annually, with any changes normally implemented in April each year. We currently have no agreed plans to change fee levels, but the process for considering whether any changes are necessary commences in the summer and parliamentary approval has to be gained before any changes are made.

Oral Answers to Questions — Home Department: Immigration and Nationality: Fees (16 Jul 2018)

Caroline Nokes: I thank the hon. Gentleman for his question. I am of course alive to the points made at recent Home Affairs Committee meetings and in the recent Lords debate on child citizenship fees. In due course, I will also consider the findings of the scheduled review by the independent chief inspector of borders and immigration.

Oral Answers to Questions — Home Department: Immigration and Nationality: Fees (16 Jul 2018)

Caroline Nokes: I thank my hon. Friend for his question. He will of course have heard me say that fees are reviewed annually, and we will continue with that policy. He is right, however, to point out that we will still seek to attract the brightest and best, and our future immigration Bill will set out exactly how we intend to do that.

Oral Answers to Questions — Home Department: Immigration and Nationality: Fees (16 Jul 2018)

Caroline Nokes: I was not present at that meeting, so I cannot comment on that specific case, but I am very conscious that Her Majesty’s Passport Office and UKVI work very hard to ensure that we deliver within service standards. Where fees are looked at and there is a genuine case for a refund, we do make refunds.

Oral Answers to Questions — Home Department: Immigration and Nationality: Fees (16 Jul 2018)

Caroline Nokes: Of course, the lessons learned review that is commencing into Windrush will be an important opportunity for us to review all practices across UKVI and ensure that such an appalling scandal cannot happen again. My hon. Friend will have heard comments about reviews of fees, which happen annually, but I point out to him that in 2014 we passed primary legislation that allows the Home Office to...

Oral Answers to Questions — Home Department: Immigration Detention: Children (16 Jul 2018)

Caroline Nokes: The welfare and safeguarding of children is at the heart of the family returns process, and our policy is clear that we do all we can to keep families together. Other than in exceptional circumstances, a child will not be separated from both parents for immigration purposes. Detention is used sparingly, for the purposes of public protection and removal. We encourage those with no right to...

Oral Answers to Questions — Home Department: Immigration Detention: Children (16 Jul 2018)

Caroline Nokes: In the case raised by the hon. Lady, the Home Office acknowledged its mistakes and indeed paid compensation. It is worth remembering that more than 1,000 children went into detention in 2009, whereas only 44 did so in the last year for which figures are available. The Home Office has taken significant steps to ensure that children are not detained with their parents, and they can be in an...

Oral Answers to Questions — Home Department: Immigration Detention: Children (16 Jul 2018)

Caroline Nokes: There is clear and published guidance on how a family unit may be defined, and on the separation of individuals from their family group for immigration reasons. Cases may involve pre-existing separation of family units for non-immigration reasons. For instance, in the case of foreign criminals, children might already have been taken into care when the individual received a custodial sentence.

Oral Answers to Questions — Home Department: Immigration Detention: Children (16 Jul 2018)

Caroline Nokes: The hon. Gentleman will have heard me say that some cases might involve pre-existing separation. As I have highlighted, back in 2009 there were more than 1,000 children in detention, and that number has now been reduced to 44. The Home Office has acknowledged the mistakes that were made in the case he mentioned, but it is important to reflect on the role that detention plays in ensuring that...

Oral Answers to Questions — Home Department: Immigration Refusal and Deportation (16 Jul 2018)

Caroline Nokes: There is no set time, as each case progresses on its own merits. Wherever possible, we afford people the opportunity to arrange a voluntary return to their country of origin. If someone does not comply with our directions to leave the UK, we will pursue an enforced removal. Again, timescales will depend on individual circumstances.

Oral Answers to Questions — Home Department: Immigration Refusal and Deportation (16 Jul 2018)

Caroline Nokes: My hon. Friend is of course absolutely right to point out how important it is that we distinguish between people who settle here legally and those who are here illegally. It is vital that the compliant environment protects vulnerable people and that appropriate safeguards are built into the measures. We remain committed to tackling illegal immigration and to encouraging compliance with our...

Oral Answers to Questions — Home Department: Immigration Refusal and Deportation (16 Jul 2018)

Caroline Nokes: The hon. Gentleman is absolutely wrong in the final part of his question. It is important that UK Visas and Immigration continues to work to establish people’s right to be here on a fair and humane basis. The Home Office is absolutely committed to making sure that we consider each case on its own merits.

Oral Answers to Questions — Home Department: UK Visas and Immigration: Religious Literacy (16 Jul 2018)

Caroline Nokes: The UK Government value the role of faith in public life in the UK, and protecting religious freedom abroad is important, including in achieving the UK’s vision of a more secure and prosperous United Kingdom with its overseas partners. Within UK Visas and Immigration asylum casework, we continue to engage a range of faith groups to improve our policy guidance and training provided to...

Oral Answers to Questions — Home Department: UK Visas and Immigration: Religious Literacy (16 Jul 2018)

Caroline Nokes: When it comes to visitor visas, it is of course important that each case is decided on its own merits, but my hon. Friend makes an excellent point. I am very happy to work with him, so that there can be better training for visa caseworkers so that they understand the specific points he makes about those from religious communities who may have taken a particular vow of poverty.


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