Results 1–20 of 724 for speaker:Heather Wheeler

Written Answers — Ministry of Housing, Communities and Local Government: Houseboats: Security of Tenure (25 Jul 2018)

Heather Wheeler: The rights of a residential boat owner will depend on the terms of their agreement with the operator of the mooring. The Government has no plans to introduce legislation to regulate for security of tenure for residential houseboat owners.

Written Answers — Ministry of Housing, Communities and Local Government: Housing (24 Jul 2018)

Heather Wheeler: The recent consultation “Strengthening consumer redress in the housing market” sought views on how to ensure consumers across the housing sector have access to appropriate redress when things go wrong, and considered whether bringing together redress schemes into a single housing ombudsman service could help simplify access. The consultation ran for 8 weeks and closed on 16 April...

Written Answers — Ministry of Housing, Communities and Local Government: Freehold (23 Jul 2018)

Heather Wheeler: The outcome of our recent call for evidence on, ‘Protecting consumers in the letting and managing agent market’, sets out our intention to introduce measures which will enable leaseholders to veto a landlord’s choice of managing agent where justified, review their performance and change agents where agreed levels of service have not been achieved and maintained. It also...

Written Answers — Ministry of Housing, Communities and Local Government: Freehold (23 Jul 2018)

Heather Wheeler: Freeholders have recourse to a number of procedures to help settle a complaint. An initial complaint can be made through their common management scheme's complaints procedure. If necessary, complaints can be escalated through one of the following ombudsman schemes: Ombudsman Services: Property, Property Redress Scheme, and The Property Ombudsman. Ultimately, a complaint can be settled through...

Written Answers — Ministry of Housing, Communities and Local Government: Housing: Overcrowding (19 Jul 2018)

Heather Wheeler: Holding answer received on 17 July 2018 The Department does not collect information on the number of households registered as statutorily overcrowded. However, we do collect information on overcrowding more generally. The Department's English Housing Survey collects information on overcrowding (measured using the Bedroom Standard). Statistics for England are published annually. See...

Written Answers — Ministry of Housing, Communities and Local Government: Leasehold: Ground Rent (18 Jul 2018)

Heather Wheeler: The Government wants to ensures that consumers only pay for services that they receive. We will introduce legislation so that, in the future, ground rents on newly established leases of houses and flats are set at a peppercorn. Costs incurred by landlords for overseeing and appointing a managing agent, or carrying out wider services, can be recovered through the service charge or a marginally...

Written Answers — Ministry of Housing, Communities and Local Government: Leasehold (18 Jul 2018)

Heather Wheeler: I have been the Parliamentary Under-Secretary of State for Housing and Homelessness since 9 January 2018 and am responsible for policy on residential leasehold. My Hon Friend Kit Malthouse MP has been the Minister of State for Housing since 9 July 2018 and holds responsibility for all building safety issues, including for ensuring that the cost of the replacement of unsafe cladding is not...

Written Answers — Ministry of Housing, Communities and Local Government: Help to Buy Scheme: Bolton (18 Jul 2018)

Heather Wheeler: The Department’s statistics on the Help to Buy: Equity Loan scheme are published and available at the following link. https://www.gov.uk/government/statistics/help-to-buy-equity- loan-scheme-and-help-to-buy-newbuy-statistics-april-2013-to- 31-december-2017

Written Answers — Ministry of Housing, Communities and Local Government: Housing: Legislation (17 Jul 2018)

Heather Wheeler: The Government is committed to promoting fairness and transparency for leaseholders and freeholders and ensuring that consumers are protected from abuse and poor service. We will ban the unjustified use of leaseholds on new houses and we will bring forward legislation to do this at the earliest opportunity. Any new government funding scheme will contain the condition that the money cannot...

Written Answers — Ministry of Housing, Communities and Local Government: Ground Rent (17 Jul 2018)

Heather Wheeler: My Department has been engaging with a range of stakeholders as part of developing a detailed approach to implementing this policy, and is currently exploring various policy options. We will set out further details in due course.

Written Answers — Ministry of Housing, Communities and Local Government: Housing: Ombudsman (16 Jul 2018)

Heather Wheeler: The average case time for determining complaints by the Housing Ombudsman service was reduced from a nine month average in 2016-17, to eight months at the end of 2017-18. The Housing Ombudsman reports on determination times in its published Annual Report, which noted difficulty in recruitment and retention of temporary case workers impacting on this delivery. The Housing Ombudsman aims to...

Written Answers — Ministry of Housing, Communities and Local Government: Housing Ombudsman Service: Staff (16 Jul 2018)

Heather Wheeler: As reported in the Housing Ombudsman’s Annual report and Accounts, the average annual FTE employed by Housing Ombudsman Service in the last four years is as follows: 2014-15 2015-16 2016-17 2017-18 51 54 61 68.2 As at 31 March, the number of staff employed as a) Dispute Resolution Advisors, b) Adjudicators and c) Dispute Resolution Managers is as follows: FTE...

Written Answers — Ministry of Housing, Communities and Local Government: Housing Ombudsman Service: Staff (16 Jul 2018)

Heather Wheeler: There are currently no controls on the headcount at the Housing Ombudsman. In 2010 controls were put in place on the headcount in line with MHCLG’s spending controls. These controls were approved by the Secretary of State at the time. In April 2017 the headcount controls were removed in line with the Department’s commitment to a collaborative partnership with its...

Written Answers — Ministry of Housing, Communities and Local Government: Housing: Ombudsman (16 Jul 2018)

Heather Wheeler: The recruitment is being reconsidered in view of the increasing importance of the Housing Ombudsman and we will be advertising the role in due course. Interim arrangements are in place to ensure the continued delivery of the Housing Ombudsman Service.

Written Answers — Ministry of Housing, Communities and Local Government: Housing Ombudsman Service: Standards (16 Jul 2018)

Heather Wheeler: It is very important that tenants have quick and easy ways to put things right when they have a problem. We will be publishing a Green paper shortly that will be considering these important issues for tenants. Access to swift and effective redress is important for all housing consumers and is why earlier this year we consulted on strengthening this across housing. We are considering the...

Written Answers — Ministry of Housing, Communities and Local Government: Housing Ombudsman Service: Complaints (16 Jul 2018)

Heather Wheeler: The attached tables set out the complaints made and upheld against Clarion Housing Group and Genesis Housing in each of the relevant years. As Clarion was formed in 2016-17 following the merger of a number of housing associations, figures relating to their complaints are therefore broken down by individual landlord and for the group as a whole. One of the Housing Ombudsman’s strategic...

Written Answers — Ministry of Housing, Communities and Local Government: Private Rented Housing: Discrimination (16 Jul 2018)

Heather Wheeler: Under the provisions of the Equality Act 2010, agents and landlords must not advertise or let a property in a way which discriminates against individuals on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. If a tenant can prove that they have been discriminated against on these...

Written Answers — Ministry of Housing, Communities and Local Government: Leasehold: Reform (16 Jul 2018)

Heather Wheeler: In 2017, the Government published a consultation document to seek views leasehold reform. We received an exceptional response with over 6,000 replies, many from developers and investors. Since then, my Department has been engaging with a range of stakeholders as part of developing a detailed approach to implementing this policy. To help existing leaseholders the Law Commission is reviewing...

Written Answers — Ministry of Housing, Communities and Local Government: Shorthold Tenancies: Evictions (16 Jul 2018)

Heather Wheeler: Under the Assured Shorthold Tenancy regime, which is now the most common form of tenancy in the private rented sector, tenants have a minimum of 6 months security of tenure. According to the English Housing Survey, 10 per cent of tenants moved because they were asked to leave or were given notice by their landlord. A landlord can only seek possession within the fixed term tenancy period by...

Written Answers — Ministry of Housing, Communities and Local Government: Housing Ombudsman Service (16 Jul 2018)

Heather Wheeler: In 2017-18, the Ombudsman made formal decisions about 1,712 complaints. Of those 1,712 complaints, 179 were not fully investigated because they were outside the Ombudsman’s jurisdiction. Of the remaining 1,523 cases that were within the Ombudsman’s jurisdiction, the Ombudsman upheld 729. In a further 130 cases, during the course of the Ombudsman’s consideration the landlord...


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