Claims for Access to Work payments can be submitted via our online portal or through the post and this is clearly explained in customer letters. Approved claims submitted through the proper channels are typically processed within 10 days.
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From April we are investing £1.2bn increasing the Local Housing Allowance rates to the 30th percentile of market rents, ensuring 1.6m private renters gain on average almost £800 in 2024/25 in additional support towards rental costs. This significant investment will cost £7bn over five years.
Discretionary Housing Payments are available for those who need additional support. Since 2011 the Government has provided nearly £1.7bn for DHPs to local authorities.
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Although there is no specific assessment carried out, the Department regularly evaluates the role to ensure we deliver the best service possible and we have had, and continue to receive positive feedback from customers and external stakeholders regarding their experience of working with Armed Forces Champions.
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Separately, the Chance to Work Guarantee will remove reassessments for the majority of Universal Credit (UC) or Employment and Support Allowance claimants (ESA) with no work-related requirements. The purpose of the Guarantee is to encourage claimants who have been assessed without work-related requirements to try work without the fear of reassessment, within existing permitted work rules in ESA and work allowance rules in UC.
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Our new online application and payment portals mean that it is now easier for customers to apply for and claim the support they need.
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