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William Heath
Posted on 16 Jun 2011 10:51 pm

What does he mean by customer-centric, I wonder.

Is it 'targetted at a unique person' like Google dashboard or the DVLA car tax system, where organisation speaks unto organisation about the individual?

Or does it put the individual at the centre and in control, so the individual controls their 3rd-party proofs of claims just like they control the bunch of keys or wallet in their pocket?

I think his language embraces both possibilities. But the difference will be crucial.


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