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To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 26 January (HL4622) concerning the Driver and Vehicle Licensing Agency, what survey of incoming telephone calls was undertaken to determine that the average waiting time for calls to be answered is 32 seconds; who undertook the survey; over what period of time it was undertaken; and how many...
To ask Her Majesty’s Government what is the average waiting time to speak to an official of the Driver and Vehicle Licensing Agency by phone; and what steps they are taking to shorten the average waiting time.
To ask Her Majesty’s Government what the net costs of running and funding the domestic and non-domestic renewable heat incentive schemes were in (1) England, (2) Scotland and (3) Wales, each year since their inception, and what they expect this to cost in the next three years.
Entered the House of Lords on 16 July 1999
Party was UUP until 21 Jul 1999; Crossbench until 30 Sep 2009; UUP until 2 Jun 2013
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