Question proposed, That the clause stand part of the Bill.

With this it will be convenient to discuss the following:

Amendment 47, in Clause 6, page 4, line 37, leave out “take reasonable steps to”.

This amendment would place a duty on criminal justice bodies to promote awareness of the Victims Code, rather than only requiring them to ‘take reasonable steps’ to promote awareness.

Amendment 13, in clause 6, page 5, line 6, after “services” insert

“in accordance with the victims’ code”.

This amendment would clarify that criminal justice bodies must collect information about their provision of services for victims in accordance with the victims’ code.

Clause 6 stand part.

Clauses 7 to 9 stand part.

New clause 2—Duty to co-operate with Commissioner for Victims and Witnesses—

“(1) The Commissioner may request a specified public authority to co-operate with the Commissioner in any way that the Commissioner considers necessary for the purposes of monitoring compliance with the victims’ code.

(2) A specified public authority must, so far as reasonably practicable, comply with a request made to it under this section.

(3) In this section “specified public authority” means any of the following—

(a) a criminal justice body, as defined by subsection 6(6),

(b) the Parole Board,

(c) an elected local policing body,

(d) the British Transport Police Force,

(e) the Ministry of Defence Police.

(4) The Secretary of State may by regulations amend this section so as to—

(a) add a public authority as a specified public authority for the purposes of this section;

(b) remove a public authority added by virtue of paragraph (a);

(c) vary any description of a public authority.

(5) Before making regulations under subsection (4) the Secretary of State must consult the Commissioner for Victims and Witnesses.

(6) A statutory instrument containing regulations under subsection (4) may not be made unless a draft of the instrument has been laid before and approved by resolution of each House of Parliament.”

This new clause would place a duty on specified public authorities to co-operate with the Commissioner for Victims and Witnesses.

Clause 5 makes it clear that failure to comply with the victims code does not in itself give rise to liability in criminal or civil proceedings, but it also makes it clear that the code is admissible in evidence in proceedings and that a court may take a failure to act in accordance with the code into account when determining a question in the proceedings. We think individual liability for non-compliance would be disproportionate, but the clause does not prevent non-compliance from being addressed, nor does it prevent victims from being able to make or escalate a complaint. Their being able to do so is vital to ensure that victims are being given the right standard of service.

The measures in the Bill are designed to enable new oversight of compliance with the victims code and to drive improvements in victims’ experiences when engaging with the criminal justice system. We will discuss those measures when we reach the relevant clauses, but we believe the framework is the right starting point to drive real change locally and at system level, so that victims are treated in the right way. It is essential that there are consequences for non-compliance, clear oversight structures and complaints processes for victims, and this is the first time that such a comprehensive legislative framework has been put in place. It is right that it is done at local and national level and that the Bill does not allow for litigation against individuals. The clause is necessary to set that out.

I will speak to the amendments when I sum up, when I will have heard what those who tabled them have had to say. I will now speak to the other clauses in the grouping.

Clause 6 puts two duties on criminal justice bodies, namely the police, the Crown Prosecution Service, His Majesty’s Courts and Tribunals Service, His Majesty’s Prison and Probation Service, and youth offending teams. First, it requires them to take reasonable steps to promote awareness of the victims code among service users, including victims or those supporting victims, and the public. That is essential because—Opposition Members remarked on this, I think—just 23% of victims and 22% of the public were aware of the code in 2019-20. That is clearly not good enough. We want victims to be clear about what they can and should expect from the criminal justice system and to feel empowered to ask for that when criminal justice bodies fall short.

Secondly, clause 6 requires criminal justice bodies to keep their compliance with the code under review. That will include collecting and sharing information, which will be set out in regulations. They will also be required to jointly review that information with police and crime commissioners and other criminal justice bodies in their local police area. Where issues are identified by police and crime commissioners or bodies, operational agencies can and should take action by using local forums to drive improvements.

Those measures are the heart of the Bill. As we have discussed in Committee, it is essential that we monitor code compliance. Victims do not always receive the level of service to which they are entitled. In 2019-20, 45% of victims felt that the police and other criminal justice agencies kept them informed, and only 18% of victims recall being offered the opportunity to make a victim personal statement. The duty will improve local information collection, allow for effective local solutions and help us track the performance of criminal justice bodies to pinpoint areas that need improvement.

To deliver consistency across England and Wales, we will use regulations to specify the necessary code compliance information to be collected, and issue guidance on how criminal justice bodies should carry out their duties. We are using regulations and guidance to enable more detail and flexibility to update the provisions than primary legislation would allow. It will be crucial the get the data requirements in the regulations right, and we are working with bodies subject to the duties and those who represent victims to develop them. By implementing standardised data collection and reporting practices, we can build a national picture of the delivery of victims code entitlements throughout the criminal justice system. Such a data-based approach has been used effectively by the criminal justice system delivery data dashboards to enable data-informed discussions and to feed into action plans at local level to drive change. Together, the duties will promote compliance with the victims code and therefore better outcomes for victims.

Clause 7 is a crucial part of the new framework for better local oversight of victims code compliance. It strengthens the role of police and crime commissioners and enables issues to be identified and escalated where necessary by requiring police and crime commissioners to review compliance information jointly with criminal justice bodies in their local area, and to share information and insights into local performance with the Secretary of State. Together with the new requirements in clause 6 for criminal justice bodies to share compliance information with police and crime commissioners, that measure addresses concerns we heard that police and crime commissioners did not have the mechanisms in place to deliver on their role to monitor local code compliance.

The Government recognise the vital role police and crime commissioners already play in bringing agencies together to oversee the code locally. Further empowering police and crime commissioners and harnessing their convening powers will lead to a more collaborative and effective approach to solving local issues. Where issues are identified by police and crime commissioners or bodies, operational agencies can and should take action, using local forums to drive improvements.

rose—

rose—

I will give way first to the hon. Member for Birmingham, Yardley.

I hear the good words in the Minister’s explanation, but I am still not entirely sure exactly what will happen. Are we going to get local forums to make it better if it is bad? That does not seem enough to me to ensure compliance or any change from the situation we have at the moment.

I am grateful to the Shadow Minister. I will come on to how this will work in practice, but I suspect hon. Members may wish to return to it in their contributions to their amendments. I give way to the hon. Member for Rotherham.

What she said.

I suspected that might be the case.

The requirement to share compliance information and to report to the Secretary of State on the joint review of this information will enable a clear national picture to be formed of how the criminal justice system is delivering for victims. It is important to remember that police and crime commissioners are directly elected and directly accountable to their local communities.

The requirement provides a means to escalate issues that cannot be solved locally and will enable Government to establish a new national governance system to pinpoint and intervene to address any systemic problems. The Victims’ Commissioner and inspectorates will be asked to participate in the new national governance system to ensure that victims’ needs and their perspectives are reflected. This will, of course, be covered in the relevant statutory guidance that will set out the operational detail across these clauses and the wider oversight framework.

Clauses 8 and 9 put two duties on the British Transport police and Ministry of Defence police respectively that mirror those placed on criminal justice bodies in Clause 6. The duties are to promote awareness of the victims’ code and keep their compliance with the code under review. This ensures parity between local, national and non-territorial police forces. British Transport police meet victims of crime every day, including those mentioned by the hon. Member for Rotherham who are involved in child criminal exploitation, such as through county lines.

Instead of jointly reviewing information with police and crime commissioners, the British Transport police will be required to jointly review information with the British Transport police authority, which is the appropriate oversight body for them. Similarly, the Ministry of Defence police will do so with the Secretary of State, which in practice will mean that the Secretary of State for Defence is the appropriate oversight body for them. It is important that all police forces that have contact with victims, and therefore have responsibilities under the code, are responsible for promoting awareness of and complying with the code to help support victims. If I may, Ms Elliott, I will address amendments 47 and 13 and new clause 2 in my wind-up remarks. I commend clauses 6 to 9 to the Committee.

I have tabled what I hope is a straightforward Amendment that would place a stronger duty on criminal justice bodies to promote awareness of the victims code, rather than just asking them to take reasonable steps. Clause 6(1) states that,

“Each criminal justice body which provides services in a police area must…take reasonable steps to promote awareness of the victims’ code among users of those services and other members of the public”.

The amendment would remove the words “take reasonable steps” and make the clause stronger. For example, a reasonable step could be a poster in a police office reception, so that when asked about this during the compliance process, they could say, “Yes, we have taken a reasonable step. Everyone that comes into the police office can see that. It is a reasonable step.”

As other Members and I have already pointed out, compliance and awareness of the existing victims code is worryingly low. I look to the Minister to do something more robust to get that awareness into the public domain. Victim Support’s “Victim of the system” report found that as many as six in 10 victims do not receive their rights under the victims code; 20% of victims are not referred to support services, 46% do not receive a written acknowledgement of the crime, and 60% do not receive a needs assessment. The status quo is not working. For victims to access their rights, they must first be aware of them.

In March 2019, research conducted by the Independent Victims’ Commissioner for London found that no more than one in three participating victims had been told about the victims code and entitlements they had under the code not just when they reported a crime but at any stage in their engagement with the criminal justice system. That is a massively missed opportunity to improve victims’ experience.

I pay tribute to the Minister and his team when he was last in the role, because they did a great deal of work to make the victims code fit for purpose. They turned it into a useful document which had teeth and gave true benefits to the victims it sought to serve. However, unless the victims know about it, all that good work done by the Minister and his team falls into a filing Cabinet somewhere. During her research, the Independent Victims’ Commissioner for London conducted focus groups that demonstrated that victims who knew about the code found it helpful and empowering; victims who had not been aware of the code were largely positive about the concept, and felt it would have been useful had they known about it.

Stronger wording is necessary in clause 6. During evidence, I asked Ruth Davison, the chief executive of Refuge, whether the wording “take reasonable steps” was enough, and she flat out said no. The day before that, I had met a number of users of her service, some of whom did not speak English as a first language. About 12 of them were sat round a room to meet MPs. I asked all of them whether they had heard of the victims code. Only one had, which is simply not good enough. They were people who were already engaged in the system and advocating for more rights for victims—in other words, they were an informed group of victims—and only one was aware of the code.

We cannot have weak wording and allow agencies to argue that they took “reasonable steps” to promote awareness of the code. We need something in black and white to ensure that every single victim is aware of their rights. I ask the Minister to look favourably on this amendment and remove the words “take reasonable steps”.

I will speak to Amendment 13 and new Clause 2 together. Amendment 13 would insert

“in accordance with the victims’ code” after “services” in clause 6. It is a relatively small correction that would, I hope, improve the Bill by making it clear that criminal justice bodies must collect information about their provision of services for victims in accordance with the victims code. I am concerned about the current provision in clause 6. The amendment would clarify that the information collected by each criminal justice body in a police area, and shared with other criminal justice bodies, would have to be in accordance with the victims code.

I thank Dr Ruth Lamont, senior lecturer in law at the University of Manchester and co-investigator for the victims’ access to justice project funded by the Economic and Social Research Council, for working with me on this issue. I am also pleased that the amendment is supported by Victim Support. During evidence last week, Rachel Almeida, assistant director for knowledge and insight at Victim Support, stated:

“The Bill refers to regulations being introduced to collect prescribed information. It needs to be more explicit that that applies to every single right. We want compliance with every single right to be monitored. From evidence we have seen, that will not necessarily happen, so it needs to be really clear that the regulations cover every single right.”— [Official Report, Victims and Prisoners Public Bill Committee, 20 June 2023; c. 72, Q151.]

As amended, clause 6(2) with reference to the code would add elected accountability for provision of victims’ services. The elected local policing body—most commonly police and crime commissioners, but also metro mayors—are responsible for the commissioning of victim support services in their policing area. The amendment would specify the nature of the information to be provided. Police and crime commissioners do an awful lot of work on different aspects of policing and are responsible for its totality, so it is eminently sensible to focus the collection of prescribed information about the provision of services in accordance with the victims’ code. That would also support awareness of the code among agencies, which my hon. Friend the Member for Rotherham brought up under another amendment. Does the Minister agree with that? That way, police and crime commissioners would have a specific path to follow, with a clear outline of what they need to collect and what they do not, thus streamlining resources and saving time. It also enables a very clear feed of data up to the Victims’ Commissioner for the purposes of reporting as the scope is defined.

It is imperative that code compliance is reviewed and monitored by criminal justice bodies and I support the introduction of that measure in the Bill. However, failing to identify the scope will have an undesired impact, as it could either prevent the desired data from being collected altogether or could have an adverse effect on PCCs by overstretching their resources. Overall, consistent data collection in accordance with the victims’ code guarantees that criminal justice agencies are complying, and if they are not, it will expose areas where improvement is needed. It would also make available information on whether victims are aware of their rights in the victims’ code and which rights are being accessed and required the most. The only way in which criminal justice bodies can respond to the needs of victims in their respective areas and deliver is through the proposed data collection and by sharing different methods for delivering the guarantees of the code. The process could also inform the reform of services and the commissioning choices made by the elected policing bodies.

As previously outlined, the Victims’ Commissioner for England and Wales would also be able to use data collected by criminal justice bodies in each police area to produce a national survey that could be fed into both the commissioner’s annual report and general advocacy engagements with Government. It is beneficial for victims that the system is better informed and evidence-based policy can then be drafted because of that specified data collection.

New clause 2 would place a duty on specified public authorities to co-operate with the Commissioner for Victims and Witnesses. The clause would allow the commissioner to request a specified public authority to co-operate with them in any way they consider necessary for the purpose of monitoring compliance with the victims’ code. It also places a duty on the specified public authority to comply with that request. I am grateful to Victim Support, which supports that too, for outlining in last week’s evidence session that the clause would increase the powers and authority of the Victims’ Commissioner in line with those of the Equality and Human Rights Commission, the Independent Anti-Slavery Commissioner and the Domestic Abuse Commissioner, who is the most recent commissioner to be granted that power.

The Domestic Abuse Act 2021 gives the Domestic Abuse Commissioner specific powers that enable her to fulfil that role and places legal duties on public sector bodies to co-operate with her and respond to any recommendation she makes to them. The powers are essential for the commissioner to drive forward change and hold agencies and national Government to account for their role in responding to domestic abuse. It is therefore perfectly reasonable to grant the Victims’ Commissioner the same authority. I hope the Minister agrees. Especially when considering just how many victims of crime there are out there, I am sure he will agree that that simply strengthens the Bill.

I am grateful to hon. Members for their contributions. I will respond on amendments 47 and 13 in turn, and will then touch on new Clause 2.

I am grateful to the hon. Member for Rotherham for Amendment 47. I understand that she seeks to require relevant bodies to raise awareness of the code, rather than taking “reasonable steps” to do so. I reassure her that our intention is, of course, that victims will be made aware of the victims code. The “reasonable steps” term is commonly used and well understood in legislation. The use of it here seeks to replicate section 24 of the Domestic Abuse Act 2021, which states that a senior police officer must “take reasonable steps” to discover the victim’s opinion before giving a domestic abuse protection notice. It appears similarly in the Homelessness Reduction Act 2017.

I am feeling the way the Minister is going with this. Might I make an on-the-hoof addition of the phrase “all reasonable steps”?

The hon. Lady knows me well; she may have had a sense of the direction I was heading in and be seeking to gently see me off from it midway. I will return to her point in a second.

The reason why we have introduced a reasonableness requirement is to retain operational flexibility, to allow for circumstances in which it would not be reasonable or operationally possible to expect the code to be actively promoted to certain victims. For example, when a criminal justice agency is communicating with a victim, sometimes that victim may be too distressed to process information about or want to engage with the code, or they may be in a public environment. In such instances, we would expect the reasonable step to be to share the information, but at a more appropriate time for the individual.

That in-built flexibility recognises that those working in the system, day in, day out, have considerable expertise and can deploy that to determine the most appropriate moment and method for sharing the code with vulnerable victims. It is absolutely our intention that all victims are made aware of the code, but there is a sensitivity about how and when.

I know that, separately, more can be done to improve criminal justice agencies’ communications with victims. We will use statutory guidance to set out further detail on our clear expectations as to when and how relevant agencies should make victims aware of the code. That will also point to appropriate training so that staff working with victims are confident and comfortable to share it at the right time. We are working closely with stakeholders to ensure that that guidance is robust, ambitious and practical. My fear is that being prescriptive in asking agencies when they communicate with victims, through removing “reasonable steps” from the Clause, may lead to less sensitive and effective sharing in order to meet the duty, but I am happy to reflect on the points that the hon. Lady has made.

Amendment 13 seeks to amend the clause 6 requirement on criminal justice bodies to collect prescribed information. It would add that the requirement to collect prescribed data must be in relation to services provided in accordance with the victims code.

I agree with the Shadow Minister, the hon. Member for Cardiff North, that our intention is absolutely for this information to be relevant to how they deliver services in accordance with the code, rather than how they provide services more generally. However, I fear that the clarificatory amendment she has tabled is not necessary, because we believe the duties contained in subsection (2) are already sufficiently limited to be clear about the code under the preceding subsections.

To demonstrate the point, I am happy to clarify that the duty to collect prescribed information is supplementary to the overarching duty in subsection (1)(b), which requires the criminal justice bodies to keep under review how their services are provided in accordance with the victims code. It follows from the reference in subsection (1)(b) that the services referred to are only those that are relevant to how services are provided in accordance with the victims code.

Our view is that amendment 13 would overly limit the duty to collect prescribed information, and requiring the collection of only information about the provision of services in accordance with the code would not allow for the collection of related relevant information. That information could include, for example, contextual information on the systems in place to ensure an accessible complaints process, which would give a greater understanding of compliance with code right 12 to make a complaint about rights not being met. Therefore, on what I accept is a technical point, I encourage the hon. Member for Cardiff North not to press the amendment to a Division.

Finally, I will touch on new clause 2. I agree that it is vital that relevant bodies co-operate with the Victims’ Commissioner so that they can fulfil their statutory role to keep the operation of the victims code under review. We carefully considered whether updates were needed to the important functions and duties of the Victims’ Commissioner, to align them, where necessary, with those of more recently established commissioners—for example, the Domestic Abuse Commissioner. That is why this Bill already introduces key updates, such as a requirement that the Victims’ Commissioner’s annual report must be laid in Parliament and that relevant authorities must respond to recommendations that the commissioner makes in any report.

The requirement that the report be laid in Parliament is something that I first started discussing with Dame Vera when she was appointed as Victims’ Commissioner—when I was last in this role, in 2018 and 2019. It is good to see it included in the Bill. However, we chose not to add a duty for specified public authorities to co-operate with the Victims’ Commissioner, despite the fact that that is part of the legislative framework for the Domestic Abuse Commissioner. That is because the previous Victims’ Commissioner found that their broad range of powers—particularly the function to take steps to encourage good practice in the treatment of victims and witnesses, and to consult anyone they considered appropriate—enabled them to have co-operative and productive relationships with those in their remit.

We have not seen any evidence that there have been problems with a lack of co-operation in practice and therefore feel that the additional duty is unnecessary. Under the Bill, agencies will now be under a duty to respond to all recommendations made by the Victims’ Commissioner that are directed at them. That will help to identify and achieve improvements where they are needed. If there are cases where that does not happen as intended, we will work with the Victims’ Commissioner in a constructive way to address engagement issues.

I just wonder what would happen if we were discussing a school in my Constituency—let us say my own children’s school—and Ofsted just got to say, “Yeah, you’ve just got to hope for the best, really. Let’s just hope for the best, with a little bit of improvement.” There are no powers; this process does not go anywhere. I am not sure that I can see how there is any gumption behind any of these particular improvements, other than just, “They’ll respond”.

As I say, our experience is that the Victims’ Commissioner—I suspect that this is by virtue both of the office itself and the strength of personality of all three Victims’ Commissioners—has tended to be successful in obtaining the information they need to do their job and shine a light on particular issues or individual system challenges. Therefore, we do not believe that it is necessary or proportionate to alter their powers further in the way that has been discussed.

We intend for the Victims’ Commissioner to have access to relevant compliance information collected and shared under clauses 6 to 9, both via national governance forums and through the duty on the Secretary of State to publish compliance information. That may not go the full way, but I hope it goes some way to reassuring the hon. Lady that the Victims’ Commissioner will have access to information on the code. We do not believe that additional powers to collect such information are required.

Does Sarah Champion wish to move Amendment 47 formally?

The Minister is a reasonable man and I am a reasonable woman, so I will not press Amendment 47.

We now come to Amendment 13, which has just been debated. Does Anna McMorrin wish to move the amendment formally?

I am not going to press the Amendment, but I would like to work with the Minister on how we see this issue going forward. He has given some assurances, but it would be good to clarify those.

Clause 5 accordingly ordered to stand part of the Bill.

Clauses 6 to 9 ordered to stand part of the Bill.