I support my hon. Friend. As a former practising solicitor, I have always thought it is very important to get things in writing—I often give that piece of legal advice.
The development of phone lines and helplines, as described by my hon. Friend, is unhelpful. There are no obligations in the clause on the nature of the support given to those who use the system. That leads to what is out of order in the broader support system within the legal aid structure, but we need to be much more specific about the range and type of support that will be given to people. They have real needs, and are just as entitled to use the justice system as are people of very considerable means.