Examination of Witnesses

Part of Pension Schemes Bill – in a Public Bill Committee at 11:31 am on 23rd October 2014.

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Matthew Oakley: I would hope so. That talks to the point I made earlier around having a combined view of the person’s investments, savings, and pension pots. You could imagine in due course that each of those guidance providers could have access to those with permission from the consumer. My worry is around consistency across the country between providers, and between face-to-face, online and over the phone. There is a worry that consumers will face detriment because of the choice of where they go or where they live, not because of their poor choices. For me, it comes down to ensuring that we have the information available to say, “It is working here, but not there,” and to take action as soon as possible to rectify that.