Clause 1 - Statements and reports: investigations not concluded within 12 months

Part of Health Service Commissioner for England (Complaint Handling) Bill – in a Public Bill Committee at 2:30 pm on 15 January 2015.

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Photo of Daniel Poulter Daniel Poulter The Parliamentary Under-Secretary of State for Health 2:30, 15 January 2015

My hon. Friend makes a good point. The Bill has given us an opportunity to reflect further on those processes and the opportunities that may arise for changing how things are done. Although we very much welcome the work of the ombudsman, there will always be cause from time to time to scrutinise what functions could be performed better. In the particularly sensitive area of how complaints are dealt with and doing so in a timely manner, I am sure we would all welcome regular input on and parliamentary scrutiny of that from the Select Committee he chairs.

The Bill will come into force two months after the day on which it is passed. I welcome the fact that my right hon. Friend the Member for Haltemprice and Howden did not move the amendments, as that gave us an opportunity further to discuss them in the consensual manner in which the Committee’s proceedings have been carried out. Indeed, the progress of the Bill will undoubtedly continue in that manner.

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