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New Clause 34 - Consumer redress

Water Bill – in a Public Bill Committee at 11:00 am on 17th December 2013.

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‘(1) Section 29 of the Water Industry Act 1991 (Consumer complaints) is amended as follows.

(2) After subsection (11) there is inserted—

“(11A) Following the production of a report under subsection (10), the Council will have the right to—

(a) be consulted on a water company’s charging scheme, and any changes to it, and

(b) investigate and resolve matters as it sees fit.”.’.

Enables the Consumer Council for Water to be consulted on the charging schemes of water companies and, if necessary, to investigate and resolve customer complaints.—(Thomas Docherty.)

Brought up, and read the First time.

Question put, That the clause be read a Second time.

The Committee divided: Ayes 8, Noes 11.

Division number 17 Decision Time — New Clause 34 - Consumer redress

Aye: 8 MPs

No: 11 MPs

Ayes: A-Z by last name

Nos: A-Z by last name

Question accordingly negatived.