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Clause 18 - Licence conditions

Part of Civil Aviation Bill – in a Public Bill Committee at 1:15 pm on 1st March 2012.

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Photo of Mike Freer Mike Freer Conservative, Finchley and Golders Green 1:15 pm, 1st March 2012

My problem with the amendment is that customer satisfaction surveys are simply a snapshot. I would prefer real-time information on the quality of baggage handling and queue times in the arrival hall, which I tried to press the Minister to persuade her colleagues in the Home Office to include. Customer satisfaction surveys are simply a small snapshot of a time and are less useful, so I cannot support the amendment, although I would be grateful for the shadow Minister’s comments on real-time information.