Examination of Witness

Part of Civil Aviation Bill – in a Public Bill Committee at 12:00 pm on 23rd February 2012.

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Photo of Theresa Villiers Theresa Villiers The Minister of State, Department for Transport 12:00 pm, 23rd February 2012

That is very welcome. The CAA is reforming its approach to consumer matters with its proposed new consumer panel. Part of its remit will involve research on what passengers want. Do you have  any thoughts that you could express to us as a result of your experience on these matters? I ask that because of course passenger-focused research has proved extremely useful in other sectors of the transport industry.