Examination of Witnesses

Part of Civil Aviation Bill – in a Public Bill Committee at 9:32 am on 23 February 2012.

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Iain Osborne: Could I just add that we are very much learning how to do this? One thing I am very conscious of is that there are already a number of things that airlines are required to provide customers with, and they do, but you have to read about 12 pages of very small print in order to get it. For us just to add other things to that list would not achieve anything.