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Examination of Witnesses

Part of Civil Aviation Bill – in a Public Bill Committee at 12:00 pm on 21st February 2012.

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Gaynor McLaughlin: No, I think that that is something that we all strongly feel needs to be avoided. We should always have a standard procedure for the customer to follow. If a customer is packing a cabin bag, they should know what size cabin bag they can take. It cannot be that this one is okay at one airport and then at another airport the same bag is not okay. Within the system, the things that are done to the customers can vary. For example, at the moment, certain things are done to a percentage. They are not done to 100%. Customers are  currently treated differently, because one will be selected for a process while another one is not. Within the system we can have that flexibility, provided that we are not asking the customer to behave differently.