I appreciate what my right hon. Friend said about improving the system so that national insurance numbers are issued at the same time as status letters. I hope that that can be rolled out through the system. However, the problem is not so much the status letter as not receiving it. It is not uncommon for people to receive a letter saying that their NASS
support has been cut off when they have not received the status letter. They may still not have received it some weeks later. In such circumstances, the first that they know about a decision is when their NASS support disappears. That tends to happen when someone has won an appeal, which causes a dislocation in the system in issuing notification to people. Does my right hon. Friend agree that such matters need considering?