2. To ask the Scottish Government whether the new ScotRail timetable will alleviate delays and cancellations, in light of the 73 per cent increase in compensation payments being made by the operator in 2018-19. (S5T-01658)
Performance should improve with less compensation being paid. The consumer watchdog Which? has described the ScotRail compensation system as “fragmented and confusing”, pointing out that passengers must produce up to 24 pieces of information to claim. How does the cabinet secretary square that with his statement that compensation from ScotRail “is straightforward to claim”, which he...
We have had three improvement or remedial plans for ScotRail in three years under two transport secretaries, with 249 action points and 20 improvement measures; now we have a remedial plan with nine initiatives. If ScotRail’s performance last year was the worst in 10 years, with passenger compensation rising to over £1 million, does the transport secretary expect compensation levels to...
Liberal Democrat MSP for North East Scotland
Entered the Scottish Parliament on 6 May 1999 — Election
Also represented West Aberdeenshire and Kincardine
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