My Lords, I agree with the noble Lord, Lord Best. In fact, one of my lines says that there should be only one port of call. If one of the main planks of the Bill is to drive up standards, it is critical that landlords are mandated to be part of the ombudsman scheme. It should be a catch-all. Unfortunately, this Amendment would allow landlords to opt out of the government redress scheme and, as has been explained, deny tenants access to redress via the national private sector ombudsman that the Bill intends to set up.

To make this advantageous move, all landlords would need to do is use a letting agent that is signed up to one of these alternative schemes. This would create a significant loophole in the legislation and deny such tenants access to redress for issues that lie solely with the landlord and not the managing agent, such as damp and mould caused by structural issues. Generation Rent’s polling found that one in three tenants has had maintenance issues in their home that they have reported but the landlord has not dealt with. This is quite a widespread problem. If we want to drive up standards, we want to make it easier for tenants to complain and landlords to comply.

In addition, if this amendment were to pass it would create more confusion, as there are currently multiple independent letting agent schemes that compete with each other, arguably creating a race to the bottom on standards. This phenomenon arguably exists to some extent with deposit protection schemes—which, incidentally, are also chosen by landlords or agents, not by renters, so the landlord will choose the one that thinks like they do or favours the way they work.

The system as proposed in the Bill seems to be the correct way forward, as making membership of an ombudsman scheme mandatory for landlords who use managing agents will mitigate a situation where a good agent—and there are good agents—tries to remedy a complaint but is reliant on an overseas landlord who refuses to engage. As well as these advantages, one ombudsman can tackle the root cause of problems, address systemic issues, provide feedback and education to all interested parties, and offer support to vulnerable consumers. Amendment 91 would dilute all these potential good impacts of the new ombudsman, reducing tenants’ ability to hold bad landlord practice and behaviour to account. I cannot think why anybody would want to do that.