Banks: Closures and Shared Banking Hubs - Question

Part of the debate – in the House of Lords at 11:07 am on 27 April 2023.

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Photo of Lord Blunkett Lord Blunkett Labour 11:07, 27 April 2023

My Lords, the bigger the profit, the less customer service there is. This has happened over the last decade. There are still some banks pretending that they are disabled by Covid and that is why you cannot get through on the phone, and the local branch is closed so you cannot actually talk to anyone. Will the Minister ask the banks to start putting the customer first and ensure that there are facilities available, not just at the odd hub but in local communities, which, in the past, could rely on serious, person-to-person customer service?