Stockton to Darlington Railway Anniversary - Question

Part of the debate – in the House of Lords at 2:42 pm on 11 October 2022.

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Photo of Baroness Vere of Norbiton Baroness Vere of Norbiton Parliamentary Under-Secretary (Department for Transport) 2:42, 11 October 2022

My noble friend has sort of answered the question for me. I completely agree that railway staff do far more than sell just tickets, which is why in some circumstances they need to be out and about helping people where they need the help, rather than sitting in a glass box. My noble friend is right that one in eight tickets are currently sold by a ticket office. We know that passenger needs have changed and most people nowadays use the digital system, but we recognise that, in some areas, people want the option to buy a ticket at a ticket office. No final decisions have been taken. We are listening, but we must recognise that passenger needs have changed.