North East Ambulance Service - Commons Urgent Question

Part of the debate – in the House of Lords at 6:08 pm on 23 May 2022.

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Photo of Lord Kamall Lord Kamall The Parliamentary Under-Secretary for Health and Social Care 6:08, 23 May 2022

Absolutely. It is really important that we have a duty of candour and that people can be open. We saw this during the passage of the Health and Care Act, with HSSIB. Although there might be an initial reaction to find the culprit, or whatever the issue is, it is really important that we learn from mistakes made. It is a difficult balance, but we have to make sure that we have an open environment and culture so that people feel safe to come forward and explain what happened, and to make sure that these services learn from what went wrong. We have been absolutely clear that there is a cultural issue that has to be addressed, but also that NDAs have no place in the NHS.