Universal Credit - Question

Part of the debate – in the House of Lords at 12:30 pm on 13th July 2021.

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Photo of Lord Bird Lord Bird Crossbench 12:30 pm, 13th July 2021

Does the Minister agree that if you are not very good at digital usage, if you find it difficult to get a bank account in spite of all the Government’s good efforts, or if you find it difficult to arrange your budget, this situation is very hard? For a continuous period, almost since the 1970s, we have infantilised people on social security and not given them any support to get off it. Now that we are giving them that support, all these things are happening at once. I meet hundreds of people who are struggling daily because they do not know how to handle the opportunities presented by universal credit.