BA and Ryanair: Customer Refunds - Question

Part of the debate – in the House of Lords at 12:39 pm on 15th June 2021.

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Photo of Baroness McIntosh of Pickering Baroness McIntosh of Pickering Conservative 12:39 pm, 15th June 2021

I welcome the action taken by the CAA. I completely understand the difficulties set out by the noble Baroness, Lady Randerson, and others; airlines and airports are suffering at the moment. But surely it is in the interests of airlines to ensure that they give passengers the best care and attention that they can. Like my noble friend Lord Balfe, I am due a voucher from Ryanair. Could the Minister address the issue of vouchers, which seem to disappear into the ether? Is there not a policy to remind passengers that they have a voucher and that it has to be used before its expiry date?