BA and Ryanair: Customer Refunds - Question

Part of the debate – in the House of Lords at 12:39 pm on 15th June 2021.

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Photo of Lord Balfe Lord Balfe Conservative 12:39 pm, 15th June 2021

My Lords, I declare an interest as someone who is owed money by both British Airways and Ryanair. I ask the Minister whether this system could be changed because there is a legal liability which is clearly not being followed. Indeed, these companies are using every trick in the book not to pay customers back. Will the Minister at least agree that this will be borne in mind when they queue up for loans and money from the Government?